Recognized as one of the top mortgage companies to work for in the U.S., this family-owned lender has built its reputation on a strong, employee-first culture.
But thriving in the mortgage industry isn’t easy. Economic instability, a tight labor market, and rising operational costs pushed the company to look for a smarter path forward. That’s where Emapta came in.
By partnering with Emapta, the company reduced annual staffing costs by up to $1.3 million USD, all while achieving a 91% talent retention rate.
The secret? Tailored talent offshoring solutions.
CHALLENGE
Cost-Effective Talent in a Shrinking Labor Market
As one of the leading mortgage lenders in the southeastern United States, this company had always prioritized people and culture.
However, fluctuating interest rates and growing economic uncertainty made it difficult to sustain operational efficiency without driving up costs or compromising core values.
Previous outsourcing attempts had failed because they prioritized performance metrics over cultural alignment—something non-negotiable for this company.
They needed a partner that could deliver financial savings and uphold their unique workplace culture. At the same time, they were grappling with talent shortages and required a scalable solution that could align with their mission, values, and standards.
TURNING POINT
Top 1%, Culture-Aligned Talent
After thorough evaluation and industry recommendations, the company partnered with Emapta.
Unlike traditional outsourcing models, Emapta empowered them to retain full control over hiring and team management while gaining access to top talent in critical operational areas.
Key Solutions Provided by Emapta:
Culture-Aligned Recruitment
Emapta tailored the hiring process to ensure offshore candidates embodied the company’s values, resulting in a near-perfect cultural fit.
Cost-Efficient Talent Solutions
A transparent pricing model allowed the company to unlock significant savings and reinvest in strategic growth areas.
Flexible and Scalable Operations
With a dedicated offshore team in Manila, they seamlessly expanded operations without compromising quality.
Diverse and Specialized Roles
The offshore team expanded beyond mortgage processing to include IT, marketing, finance, and customer relations, enhancing overall business capabilities.
IMPACT
Massive Savings to Drive Sustainable Growth
The results were immediate and measurable—proving that outsourcing doesn’t have to come at the cost of culture.
91% Retention Rate
The Manila-based team maintained a high retention rate, ensuring continuity and long-term value.
$1.36 Million in Annual Savings
The company significantly cut labor costs while maintaining service excellence.
Operational Efficiency
With 46 offshore team members across mortgage origination, compliance, marketing, IT, and more, they streamlined workflows and accelerated turnaround times.
Stronger Workplace Culture
Beyond financial benefits, the cultural alignment was evident in team interactions, with offshore employees celebrating milestones and building strong relationships with their U.S.-based counterparts.
CONCLUSION
A New Era for Offshoring Talent Solutions
This company’s journey with Emapta proves that with the right partner, outsourcing can reinforce rather than erode culture.
By embracing a tailored model built on flexibility, transparency, and cultural alignment, they not only unlocked substantial cost savings—they future-proofed their business.
Key Takeaways:
Culture matters
Outsourcing should extend a company’s values, not dilute them.
Savings are just the start
True success comes from long-term retention and operational efficiency.
Flexibility is key
A tailored outsourcing model allows companies to scale strategically without sacrificing control.
Relationships drive performance
Investing in team cohesion leads to higher engagement and better business outcomes.
Their story shows that outsourcing—when done right—becomes a strategic growth lever in an unpredictable market.
Explore how our custom-built solutions support the Mortgage industry
Unlock substantial savings on staffing costs. Over 900 companies have trusted Emapta to help them scale smarter—your business could be next.
Emapta is a trailblazer in the outsourcing industry, redefining traditional outsourcing by creating a new standard for how businesses leverage offshore and nearshore teams. With a focus on providing dedicated teams from the world’s most skilled talent hubs, Emapta goes beyond cost reduction to deliver true value, optimizing operational efficiency and resource management for its clients.
Operating in over 30 countries, Emapta celebrates 15 years of consistent growth, supporting over 900 clients with a global workforce of more than 10,000 team members. The company’s commitment to employee welfare has earned it recognition as one of the “Best Companies to Work For in Asia” and contributes to one of the lowest attrition rates in the industry.
Emapta’s innovative staffing solutions are tailored to meet the evolving needs of its clients, ensuring each partnership is productive, sustainable, and forward-thinking. By continuously adapting to market demands, Emapta remains at the forefront of outsourcing, setting the stage for the future of work.
