A U.S.-based proptech innovator business has transformed property measurement and visualization through AI-powered 3D modeling.
With a presence across six continents and a 500+ workforce, the company has long relied on global outsourcing to support their growth.
However, misaligned expectations, poor communication, and lack of trust with their previous BPO provider we’re starting to threaten both efficiency and employee experience.
Seeking to consolidate operations and reestablish control over their offshore teams, they partnered with Emapta—a decision that would redefine their global workforce strategy.
In less than six months, Emapta helped the tech firm transition 400+ employees in the Philippines, launch a new team in Colombia, and inaugurate a custom-built office in record time.
CHALLENGE
Reclaiming Control and Rebuilding Trust
The business’ previous outsourcing relationship had eroded. According to an executive, “Lack of communication and trust was the biggest issue. That, along with facility concerns and unclear expectations, made the decision to leave easy.”
The company needed more than just a BPO vendor – they needed a strategic outsourcing partner that could not only support high-performance teams globally but do so transparently, securely, and at scale.
Three core goals drove their partnership search:
- Migrate 400+ employees in the Philippines from the previous provider to a new partner without attrition or service disruption.
- Build a new office from the ground up in the Philippines to house the team.
- Launch a nearshore team in Colombia to increase time-zone alignment and customer responsiveness.
This transformation had to happen fast, with full data security, a seamless onboarding process, and zero downtime.
TURNING POINT
Seamless Rebuilding in Record Time
The American company chose Emapta for one reason: execution.
From the beginning, Emapta took ownership with a dual-track plan, covering the Philippines and Colombia simultaneously. Our approach was structured, fast, and human-centered.
Philippines Transition: Rebadging Done Right
- 400+ employees rebadged from the old provider
- Custom-built office, built in 16 weeks, in the Philippines.
- 95% retention rate during the migration
- Zero reported data breaches or system vulnerabilities
The new office featured executive pods, wellness spaces, collaboration zones, and a fully equipped IT infrastructure. “The office looks so inviting that it makes it easy to come in to work,” shared the company’s executive member.
He also referred to Emapta’s human-centered onboarding process. “The flexibility of the company in ensuring that everyone is provided the welcome they deserve is delightful.”
Colombia Ramp-Up: A New Nearshore Arm
In parallel, the company built a new nearshore team from scratch through Emapta:
- Delivered local hiring and onboarding
- Aligned new hires on KPIs and performance metrics
- Managed IT equipment setup with their brand image
- Replaced candidate withdrawals quickly to stay on schedule
Weekly meetings with business leadership, guided by Emapta project managers and HR business partners, ensured transparency and constant alignment.
IMPACT
Impact: Outsourcing, The Right Way
While still early in the relationship—just five months in—the operational transformation is already a reality:
| CHALLENGES | RESULTS |
|---|---|
| Employees onboarded | 400+ total (PH + CO) |
| Retention during transition | 95% |
| Office buildout timeline | 16 weeks |
| Service disruption | None reported |
| Cybersecurity incidents | Zero |
Beyond numbers, the tech firm has noticed a cultural shift. The feedback from their team reflects a higher level of satisfaction and trust:
“Departments are clearly segmented—we always know who to reach out to.”
“The HR team checks in regularly and actually listens.”
“IT support is faster and more effective than before.”
The company’s executive summed it up: “Emapta’s impact on our organic growth is tremendous. As a company who is looking for diverse talent, we see Emapta as a key player in our goal for growth.”
CONCLUSION
The Right Partner Changes Everything
The company’s transformation was more than a mere outsourcing provider change: it was a reset of expectations, trust, and long-term planning.
Emapta delivered an operational reboot that not only stabilized their offshore teams but positioned them for global expansion.
With plans to grow headcount by 16% in 2025 and expand into new geographies, the U.S. business sees Emapta as a strategic pillar in their future.
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