How We Helped a Telecom Provider Streamline Operations

CHALLENGE

Managing Growth and Increasing Complexity in the Telecommunications Industry

The challenges for ONUG Communications all stem from its expansion. As ONUG grew its operations across the USA and Canada, the projects became increasingly more frequent and more complex. This began to cause a strain on their internal resources. 

With their core team stretched thin, ONUG needed extra hands to manage all the time-consuming operational tasks. They needed to expand their internal teams so their leaders could keep an eye on the bigger picture and respond to growing client demands.

However, with talent shortages and the cost of finding individuals with specialized skills, ONUG couldn’t rely on traditional hiring practices  — that’s when ONUG turned to Emapta.

SOLUTION

Strategic Offshore Support Tailored to ONUG’s Needs

ONUG partnered with Emapta to offshore key operational roles, seeking team members who would seamlessly integrate with their onshore team, while offering deep industry expertise and reliability.

We closely collaborated with ONUG to understand their specific needs and challenges. From there, we recruited the top 1% of talent exclusively in the Philippines, focusing specifically on Design Engineers.

Leveraging Emapta’s established engineering teams in the Philippines—we recruited top-tier Design Engineers. These skilled professionals support ONUG’s various infrastructure projects with precise, cost-effective design solutions. 

We made sure every new hire seamlessly integrated to ONUG’s values and company culture. The offshore team members were trained in ONUG’s policies and quickly became an essential part of the daily operations. This wasn’t just about filling positions — it was about building a team that fully embraced ONUG’s commitment to quality, efficiency, and personal touch.

As ONUG’s workload increased, our tailored outsourcing model offered ONUG the flexibility to expand their team quickly, without sacrificing quality.

OUTCOME

Enabling Growth While Focusing on What Matters Most

By outsourcing certain tasks and roles, ONUG was able to concentrate on building stronger relationships with clients, suppliers, and their team. This allowed them to take on more projects without overloading their resources or pushing their staff to the brink.

Those benefits went beyond just operational improvements:

ONUG scaled their services, meeting the growing demands of customers across the U.S. and Canada.

With more capacity, they could handle more projects without ever sacrificing their values or service quality.

By outsourcing routine tasks, ONUG refocused on improving the quality of life in the communities they serve, delivering faster and more reliable telecom to thousands of homes.

Reflecting on the partnership, Danny Huffman, President of ONUG, explained how closely Emapta’s values aligned with those of his company:

“The biggest thing for us was finding people who represented our core values — do what’s right, do your best, treat others the way you want to be treated,” Huffman said.